Cancellations suck! But we know it happens. If you need to cancel, you must notify the parent first via text or call. It is your responsibility to cancel the job through the app after notifying the parent so their job automatically gets re-posted. You will be charged a $20 cancellation fee. If you ask a parent to cancel for you, you will be charged double the cancellation fee. After 2 cancellations, you will be suspended from Usit for a year. None of us want that so stay on top of it!
Last minute cancellation: Don't you hate it when your sitter cancels? They feel the same way when you cancel super last minute. We've got policies in place for them when they cancel so we need to have some in place for you too. It's pretty easy to follow: You are considered to have done a last minute cancellation if you cancel an hour or less before the start time of the job. If you (the parent) cancels a job after booking a student within this time frame you will be charged 1/2 of the total amount of the gig.
Students are required to take the "Usit Verification Test" within the 5 days of their sign-up in order to have an access to our platform.
Please show up to your job on time, demonstrate responsible behavior, and dress appropriately. Please follow Usit Etiquette from the mandatory certification test. It’s easy and increases your chances of getting booked again!
Arrive on the agreed upon end time of your job. If you are arriving late, edit the end time of the job before the job is over.
For all client relationships created through Usit, please be re-booked through the platform for security and tracking purposes. Your profile improves for re-booked jobs and you get cash rewards!
Every sitter you meet through Usit, you’ll probably like and want to book again. For security and tracking purposes, you must re-book them through the app. You also get receipts to use for your corporate discounts, tax filing, or reimbursements- so the more sitters booked on Usit, the better!
To be a Usitter, you need to maintain and average rating of 4.5 stars or above. So do an amazing job and be a 5 star sitter!
Parents with below 4 stars are removed from the platform. Parents are rated on their conduct, not their child’s behavior
If you are late to your job, the parent has the right to adjust the time for the allotted ours you babysit for.
If the parent arrives more than 30 minutes late to a job, you may ask them to edit the time of the job to adjust the payment. If the time arrived is less than 30 minutes later, the parent is not required to adjust the time.
If you relieve the babysitter prior to the agreed upon hours from the job post, you will still be charged for the entire duration of the babysitting gig.
If you relieve the babysitter after the agreed upon hours from the job post, you will be able to adjust the hours once you rate the sitter
Student 3-Update Policy
1. On The Way: Part of your Usit gig is to update the parent when you are on your way to the gig.
2. Status Quo: Make sure you update the parent on how things are going with the children and if you completed any requirements that the parents had emphasized.
3. Evening Recap: At the end of your gig, update and give a recap to the parents of what you did, what you played with the child, and any other information on the child and your babysitting experience. Make sure you begin with "Evening Text."